This Refund Policy describes the general refund and cancellation principles applicable to services provided by J Zeiter Consulting, Inc. (“J Zeiter Consulting,” “we,” “us,” or “our”). Because consulting services are customized professional services, refund eligibility may depend on the specific engagement, services performed, project status, and written agreement between the Company and client.
1. General Policy
Consulting services may involve professional time, research, analysis, meetings, preparation, strategy development, documentation, and other work performed specifically for a client. For that reason, fees associated with services already performed are generally non-refundable unless otherwise required by applicable law or expressly agreed to in writing.
2. Consultation Requests
Submitting a consultation request through the website does not create a financial obligation. A consultation or engagement becomes subject to payment only when applicable fees and terms are communicated and accepted.
3. Cancellations
Clients may request cancellation of a scheduled service or engagement by contacting J Zeiter Consulting as soon as reasonably possible. Cancellation terms may depend on the type of engagement, the amount of work already performed, scheduled meetings, research already completed, deliverables already prepared, third-party expenses, and the written agreement governing the engagement.
4. Services Already Performed
Fees for work that has already been performed are generally not refundable. Examples may include completed consulting sessions, completed research and analysis, completed strategy documents, completed reports, completed meetings, completed project work, and administrative work performed specifically for the client.
5. Prepaid Services
If a client prepays for a defined consulting engagement, refund eligibility will depend on the applicable engagement terms. If the engagement is canceled before substantial work begins, J Zeiter Consulting may, where appropriate and legally permissible, consider a partial refund after deducting non-refundable costs and work already performed.
6. Third-Party Expenses
Third-party costs incurred specifically for a client may be non-refundable. Examples may include third-party software, specialized data, outside professional services, travel expenses, booking fees, platform charges, and other costs incurred specifically for the engagement.
7. Client-Requested Changes
If a client requests substantial changes to previously completed work, additional fees may apply. Requests to revise, expand, or restart completed work do not automatically create a right to a refund.
8. Missed Appointments
Clients who miss scheduled meetings without appropriate notice may not be entitled to a refund for time reserved specifically for the appointment. Where reasonable, J Zeiter Consulting may offer the opportunity to reschedule.
9. Service Satisfaction
J Zeiter Consulting makes reasonable efforts to provide professional consulting services consistent with the agreed scope. Consulting results may depend on numerous factors outside the Company's control. The Company does not guarantee specific business results, revenue increases, profits, growth rates, cost savings, investment returns, or other outcomes. Dissatisfaction with a business result does not automatically create a right to a refund.
10. Requesting a Refund
Refund requests should be submitted in writing to contact@jzeiterconsulting.com. The request should include: client name, company name, date of purchase or engagement, service involved, amount paid, reason for the request, and relevant supporting information.
11. Refund Review
Refund requests will be reviewed based on applicable engagement terms, work already performed, cancellation timing, expenses incurred, applicable law, and circumstances surrounding the request. The Company may request additional information before making a determination.
12. Approved Refunds
If a refund is approved, the refund will generally be issued using the original payment method when reasonably possible. Processing times may depend on the financial institution or payment processor.
13. Legally Required Refunds
Nothing in this Refund Policy is intended to limit rights or remedies that cannot legally be waived under applicable law. Where applicable law requires a refund, J Zeiter Consulting will comply with the applicable legal requirement.
14. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised effective date.
15. Contact
Questions regarding this Refund Policy should be directed to:
J Zeiter Consulting, Inc.
4259 Lomo Del Sur
La Mesa, CA 91941
Phone: 619-832-8027
Email: contact@jzeiterconsulting.com
Questions? Contact us at contact@jzeiterconsulting.com